At D’LUX SCENT, we are committed to providing high-quality products and a luxury experience with every order. Due to the nature of our products and the personalized, curated experience we offer, all sales are final.

❌ No Returns or Exchanges

We do not accept returns, exchanges, or refunds on the following items:

• Mystery Beauty or Fragrance Bundles
• Fragrance Decants (5ml, 10ml, 15ml, etc.)
• Character Stanlee Tumblers (random or specific)
• All items classified as “blind box,” “surprise box,” or “final sale”

This policy is in place to protect product integrity, hygiene standards, and the surprise element of our curated bundles.

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✅ Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or incorrect, please email us at [your email here] within 48 hours of delivery.

To process a replacement or store credit, please include the following:

• A clear photo of the damaged/incorrect item
• Your full name and order number
• A brief description of the issue

If approved, we will offer a replacement item (if available) or store credit. Refunds will only be issued in rare cases at our discretion.

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📦 Lost or Stolen Packages

Once your package has been shipped and tracking is provided, D’LUX SCENT is not responsible for lost or stolen packages. Please contact your local carrier to file a claim.

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🛍 All Sales Are Final

We encourage customers to read product descriptions carefully before purchasing. If you have questions about sizing, scent profiles, or how our bundles work, feel free to contact us before placing your order.

Thank you for understanding and supporting our small business!